Shipping and Returns
All orders and purchases made through this website and instore or by correspondence with Julie are subject to the Terms and Conditions outlined below. These Terms and Conditions may change from time to time without prior notice, at our discretion.
This website is owned and operated by Julie Herbert Millinery. All orders and purchases made through the facilities of this website and by correspondence through Julie shall be subject to these Terms and Conditions:
RETURNS & EXCHANGES
Please choose carefully as my designs are handmade designer items. No refunds or exchanges will be given if you simply change your mind.
- Website purchases
- Correspondence with Julie
- Instore purchases
Most full-priced items are eligible for a return, with the following exceptions:
- For hygienic reasons gloves & face masks can not be returned.
- Sale items.
- Custom-made items (i.e that you asked me to create).
- Please note: Due to hygienic reasons, exchanges and refunds will not be issued for any gloves or face masks.
- Other items: You can return an item within 14 days of purchase, if the item is in perfect unworn condition with all original tags & packaging in tact & undamaged. Any item/s that are damaged will require to have photos taken and emailed to Julie to inspect prior to returning back to Julie, if Julie requires a closer look you will be required to send the item/s by post at your own cost.
- Please note: Prior to returning any item, you must first email us at firstname.lastname@example.org with your Order# so we know to expect your return. Returned orders without prior notification may not be accepted.
WHO PAYS FOR SHIPPING?
- Email email@example.com prior to returning your item(s), quoting your Order # and desire for a refund or exchange / credit note.
- We will respond within 1-3 business days with instructions to return your item(s).
- Send your item(s) to us.*
- Returns that pass our conditions inspections will have refunds or exchanges processed within 3-7 business days.
*We encourage you to use a delivery service that will ensure we receive the item within the “14-day from purchase” timeframe & that you have used adequate protective and tracking measures to avoid damage or loss of the item(s), as we can not offer a refund or exchange on damaged or lost items, or items that reach us outside our returns timeframes.
Standard Shipping -
All Headpieces and Veils are delivered by courier to addresses Australia wide. Please note we do not deliver to PO Boxes. A hat box is included in postage costs.
Gloves and Garters are delivered by standard post either by Australia Post or Courier, please note PO Boxes can be used under Australia Post. Please see rates when you are checking out your shopping cart.
Express Shipping -
Express shipping is now available upon checkout. (Please note COVID-19 may effect delivery times through courier services and Australia Post and it is not guaranteed to be delivered the next day, this also includes my location being out of city and may take an extra 2-3 days of delivery). Express Post may be by Courier or Australia Post.
Shipping Times -
All orders of headpieces, veils, gloves and other accessories are fulfilled within 72 hours of purchase, both through our online store and by email. Shipping times may vary of delivery due to pick up from our studio in Orange (Regional NSW) and may not be delivered the same time as per Metropolitan areas.
Fabric face mask orders are made to order at this time. Please contact Julie to discuss more.
Pick Up at Studio - Orange -
Pick up of orders can be arranged by selecting 'pick up only' in the shipping section when you process your order. Please contact us firstname.lastname@example.org to arrange a date and time once your order has been fulfilled.
* At this stage due to COVID-19 collection your order is available at my studio. but if you are unwell you are required to reschedule as soon as possible. Please contact us email@example.com to reschedule. A face mask is required when visiting. Collection is available for contactless pickup and will be available at the front door for you.